REFUND AND RETURNS POLICY At www.goodbeddingshop.com, we are committed to providing high-quality bedding and excellent customer service. We understand that when shopping online, things may not go as expected, so we provide a clear refund policy to protect your rights.
Return conditions ● Unopened products: Within 30 days from the date of receipt, you can apply for a full refund if the product is in its original unopened state. ● Opened products: Due to hygiene standards, once the bedding is opened, it will not be accepted for return. Unless the product has a manufacturing defect. ● Damaged or defective products: If you find damage or manufacturing defects after receiving the product, please contact us within 48 hours of receipt and we will arrange a free return or exchange for you.
Return process ● Contact customer service: Please contact us at billtrack@goodbeddingshop.com with your order number and reason for return. ● Return review: Our customer service team will review your request within 1-2 business days after receiving your return request. After the review is passed, we will provide return instructions and mailing address. ●Return Mailing: Please pack the item intact and send the return using the mailing address we provide. It is recommended to use a trackable mailing service to ensure the safe arrival of the return. ●Refund Processing: Once the return is received and inspected, we will process the refund within 5 business days. The refund will be refunded to your original payment method.
Special Instructions ●Customized Products: All customized bedding orders are final sales and are not accepted for returns or exchanges unless the product is obviously defective. ●Promotional or discounted products: Items purchased on promotion or discount may not be subject to the above return policy. Please confirm the specific return conditions at the time of purchase.
Customer Service Our customer service team is always ready to help you solve any related problems. If you have any questions about the return process or need further assistance, please do not guess to contact us. We thank you for choosing www.goodbeddingshop.com and look forward to providing you with better products and services.
